Similar in sound quality and easeofuse to the polycom soundpoint ip 500 and soundpoint ip 600, the soundpoint ip 300 offers users an entrylevel high quality choice for their communication needs. The authentication user name and password are not configurable for this release. Microsoft qualification may fall behind polycom generally available dates for uc software, hence we request customers to check whether a release has been qualified before deploying new software. Several months before, the web portal used to work and when i was about to configure last week, it didnt work. To access your voicemail dial your 4digit extension number 2. The phonepassword can be set by logging into the admin setup manage modify pencil button the sip. Changes to this guide this user guide has been updated to include new features and information. Menu, 2, 1, 1 on your phones keypad or touchpad interface. On our support site, for polycom product and solution support, you will have access to faqs, entitlement and licensing information, documents and software downloads, submit and track service requests, search our knowledge base, and interface with others in the. If you ever need to wipe out a polycom voip phone series 331 heres how. Find polycom router passwords and usernames using this router password list for polycom routers. This phone functions much like a traditional phone, allowing you.
How to reset the polycom admin password to default. I have a polycom 6000i and the previous it guy changed the admin password ie. Web configuration utility user guide polycom support. Default login and password for polycom soundstation ip6000. Polycom soundpoint ip 601 default router login and password. The ip address will be picked from the dhcp server on your network and will be displayed on the lcd open a web browser on your pc and type the soundstationss ip address in the address field make sure that your pc and soundstation are on the same network this will present you with the configuration web page for the ip330. When i tried to access the phone using my browser by specifying the appropriate ip address. The phone is getting a valid ip address, but i cannot access the web interface i was hoping that i could update the firmware with an older version of the firmware to see if that fixes the issue. English soundpoint ip, soundstation ip and polycom vvx web application developers guide, version 3. Above suggests that the standard password as mentioned by you should work. If your phone is still able to connect to the provisioning server via a dhcp option please reset the password via the. We provide several tools to assist in every aspect of your poly solutions. Click on the sip tab and outbound proxy figure 31 in the servers section, under outbound proxy configure the fields as follows.
Find the default login, username, password, and ip address for your polycom soundpoint ip 601 router. Polycom 331 wont reset from web browser when changes submitted after upgrade i upgraded the firmware on two 2 polycom soundpoint ip 331 phones i have and now when i submit changes through the web interface, the phones does not accept them or reset. How to configure polycom ip 331 with freepbx general. This ensures that the ip 331, like all polycom phones, delivers excellent sound quality and enables noisefree and echofree conversations that are as natural as being there. Combined download should be used where phones may be running pre4. To display the phones ip address, press menu 2 status 2 network 1 tcpip parameters.
How to determine polycom ip address, firmware version, bootrom version on the polycom 320, 321, 330, 331, 335 print modified on. The default password for polycom phones is 456, if that is not working. Split download file is recommended, but requires that all phones are running bootrom 4. The following sections have been added to this edition. As you stated you have only taken delivery of this unit i can only suggest you contact the seller and ask if they had made any. Polycom uc software release matrix for soundpoint ip and. Polycom offers phones that will satisfy all of your business communication needs. Polycom web configuration utility user guide polycom, inc.
However, i cannot locate that provisioning file where you say to place the new firmware and updater file. This guide will only work if the ip the phone is assigned is accessible from your computer i. There are two ways you can reset your soundpoint series ip phone to the. This guide will give you an overview of the menus and walk you through the simple setup menu so that you can use the web configuration utility to configure your polycom products and set up basic phone features. To locate the ip address of the polycom phone hit menu status network tcpip parameters, take note of the listed ip address. If you require further assistance on nontranslation issues, please contact polycom support. There has got to be a way of defaulting the entire unit. Ive provisioned a polycom 335, and the system is showing me the phone pwd. What to do if the default 456 password does not work onsip. Find out what your phones ip address is by pressing settings status platform phone settings, 2, 1, 1 on your phones keypad or touchpad interface. What to do if the default 456 password does not work.
To make things worse, the default password for the phone no longer works since it. How to manually configure polycom phones via web interface. Soundstation ip 6000 phone, from the soundstation ip 6000 support web page. Your polycom online account can be used to access all of the following polycom web sites. The web server supports both basic and digest authentication. Note that the web configuration utility displays different features and options depending on which password is used. Polycom ip32335 quick reference guide last updated on 20150827 06. Access the web interface of a polycom phone itel support. Special rights may be required to access certain web areas.
Polycom soundpoint ip 321 and 331 factory outlet store. For all latest microsoft qualified releases visit polycom uc software for skype for business deployments page for a list of qualified releases. Polycom ip 331 factory reset and software upgrade youtube. Soundpoint ip 321, 331, 335, 450, 5000, and 7000 phones. For soundpoint ip 301, 501, 550, 600, 601, and 650 and vvx 1500. Polycom soundpoint ip 331 2 line voip phone voip supply. Polycom soundpoint ip 331 how do i set up call forwarding. The translation is provided for your convenience only. When i dial from another phone to this phone, the error message is. Polycom soundpoint 300 ip phone setup and configuration. Polycom 335 web ui password 3cx software based voip ip.
It explains how to access features using the buttons, line keys, and soft keys on your internet protocol ip phone. To access voice mail when there are no new messages. Polycom web interface password issue poly community. Ip 331 change password via the web interface poly community.
I had some problems with my polycom soundpoint ip 331 poe phone and i decided to write this short guide memo to have everything in one place for future use instead of digging this information from the internet over and over again. Polycom ip331 how to place a call using the handset 1. When i click on the phone ui button, it takes me to the phones web login page, but none of the passwords listed work. Polycom ip331 poe voip phone 220012365025 the polycom ip331 ip phone phone features a fullduplex ieee 29 type 1compliant speakerphone with polycoms legendary acoustic clarity technology. Polycom soundpoint 300 ip phone the polycom soundpoint ip 300 is a twoline desktop ip telephone that delivers remarkable value. Polycom soundpoint ip 335 is an entry level phone designed for use in an office environment it comes with poe support and has two built in ethernet ports. Polycom 331 wont reset from web browser when changes.
It may be easier for you to edit settings from the web interface of a phone rather than the interface available from the phone itself. Amplify your organization with the polycom companion, allowing you to. You can find your polycom password by logging into the admin portal. Resetting your polycom soundpoint series ip phone voip. Ip 320,321,330,331,335 2 pages summary of contents for polycom ip 331.
The intuitive user interface provides dedicated, onebutton access to common telephony features. Applicable to polycom soundpoint 301, 320, 321, 330, 331, 450, 501, 550, 560. How to reset the polycom admin password to default sangoma. This is a walk through on how to manually configure polycom phones through the web interface. Updaterbootrom countdown process until the password prompt displays. The current version of the software for most soundpoint ip phones on the boot server is 4. How do i login to the web interface of a polycom phone. We have changed voip providers so i need to reset virtually everything. How to factory reset a polycom soundpoint series 3cx.
To display the phones ip address, press menu 2 status 2 network 1 tcp ip parameters. Cant provision polycom phones 3cx software based voip. Enter phones ip address into your supported web browser. Hi community, we have a couple of ip 331 polycom phones which work absolutley fine. The error message you describe does not sound like any message that i have heard or seen before on any of our soundpoint soundstation ip.
I was doing a vulnerability scan on the network and noticed that all phones were using the default username and password combinationusername. Software release matrix for polycom vvx, soundstructure, obi edition phones. Here is a complete list of polycom router passwords and usernames. This will format the phones filesystem press menu settings advanced enter the admin password. How to determine polycom ip address, firmware version. Wiping out config of polycom 331 voip phone spiceworks. You will need to know then when you get a new router, or when you reset your router. To find out what your phones ip address is, press menu status platform phone. Find the default login, username, password, and ip address for your polycom router. Select status network tcpip parameters and then write down the phones ip address. Default login and password for polycom soundstation ip6000 kwing112000 vendor 22 apr 10 08. Factory reset polycom phone without admin password venturetel.
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